Art by Nias studio exterior
Policies & Assurance

Return & Refund Policy.

Art by Nias · C/O Nias Nyalada Art Studio

We take great care in creating, inspecting, and packaging every artwork. Because each piece is handmade and often one-of-a-kind, please review the terms below before placing an order.

§ 01

The clauses.

  1. 01

    All sales are final

    All original paintings and commissioned artworks are non-refundable and cannot be returned once purchased.

  2. 02

    Damaged artwork upon delivery

    If your artwork arrives damaged, let us know within 48 hours of delivery, including clear photos that show the damage to both the artwork and its packaging. After we review the case, we may offer a repair (when feasible), a replacement for eligible prints, or a partial/full refund depending on the extent of the damage.

  3. 03

    Incorrect artwork received

    If you receive an artwork different from what you ordered, contact us within 48 hours so we can arrange an exchange at no additional cost.

  4. 04

    Lost shipments

    We will work directly with the courier to trace any lost shipment. If the package is confirmed lost, we will offer a refund or provide a replacement for print orders.

  5. 05

    Condition requirements

    When returns are applicable, items must be in their original condition and packed in the original protective tube/packaging or equivalent secure packaging.

  6. 06

    Commissioned artwork

    Custom commissions are not eligible for returns, exchanges, or refunds unless damage occurred during delivery.

  7. 07

    Local collection

    For in-person pickups, please inspect the artwork at the studio before leaving. Once collected, the sale is considered final.

§ 02

Reach the studio

Questions about a delivery?

Phone · WhatsApp
+255 719 207 555
Instagram
@niasnyalada
Message the studio